AI Employee
🧠 Working With Your AI Employee: A Complete Guide for New Users
Your AI employee isn't just a cool tech feature. It's your 24/7 digital team member, designed to handle the repetitive communication tasks that slow you down. Whether you're running a busy clinic, managing a service-based business, or scaling your online brand, this smart assistant works quietly in the background — engaging leads, booking appointments, and following up like clockwork.
In this guide, we'll explore exactly how your AI employee works, what it can and can't do, and how to train it to become your business's most consistent performer.
✅ What Is an AI Employee?
At its core, your AI employee is a smart virtual assistant — built and trained within your GoHighLevel system — to perform key client-facing tasks. It's not a general chatbot. It's a purpose-built, brand-aligned agent.
Here’s where it lives:
💬 Website chat
📱 SMS & WhatsApp
📘 Facebook Messenger
📥 Instagram DMs
Here’s what it does:
It uses a training library and workflows designed for your business to:
Book appointments
Qualify leads
Answer FAQs
Send confirmations or reminders
Tag and track conversations inside your CRM
⚡️ Related: What is GoHighLevel and How We Use It for Automation
⚙️ What Your AI Employee Can Do
Here’s what your AI assistant is fully equipped to handle:
✅ Instantly reply to new messages across all channels
✅ Qualify leads with smart, pre-scripted questions
✅ Book appointments into your GoHighLevel calendar
✅ Follow up on missed or cold leads automatically
✅ Route complex or emotional queries to your real team
✅ Engage leads from ads, forms, or landing pages in real-time
💡 We custom-train your AI employee using your own tone, offers, and service structure. It's 100% brand-aligned.
❌ What Your AI Employee Can’t Do (Yet)
It’s important to know the limits. While the AI employee is powerful, it has boundaries:
❌ It doesn’t have broad general knowledge (like ChatGPT)
❌ It will not invent answers if it’s unsure
❌ It cannot provide legal, medical, or clinical advice
❌ It won’t replace human expertise — it supports it
❌ It doesn’t read new PDFs, docs, or voice notes
🧠 Think of it as your most reliable junior team member with a flawless memory.
🔁 How to Train or Update Your AI Employee
Training your AI is simple and collaborative. You’re not stuck with one version:
Submit updates via your MAQUE Client Portal
We recommend updates:
Every time your prices or services change
Before launching a new promo or campaign
Once per quarter as a routine check
📊 Real-World Examples
📞 Website Lead Flow
Visitor lands on your site
AI greets them and asks qualifying questions
Suggests and books consultation
Adds tag + triggers confirmation & nurture
📱 Missed Call Recovery
AI sends automated SMS follow-up in under 60 seconds
Asks if they'd like to rebook or get help
Books them in or passes to team
Logs it in your CRM
💬 Instagram DM: "How much is Botox?"
AI provides pre-approved pricing
Offers to book consultation
Adds contact to nurture + tags as "Botox lead"
📋 Working With MAQUE or Flottion
When you work with us, you get more than just the tech:
✉️ Submit updates anytime via the Portal
📊 Monthly AI reviews (on selected plans)
📂 All transcripts stored inside your GHL account
💡 Expert configuration by our team — no DIY needed
We’re here to support and scale your automation with you.
🧠 Best Practices for Success
Here’s how to make your AI employee even more effective:
🗓️ Keep your calendar availability up to date
🔔 Let us know when services or offers change
📊 Review conversations monthly or request summaries
📚 Treat the AI like a real team member — it needs feedback!
☑️ Bonus Tip: Set internal reminders to review AI performance monthly.
❓ Support & Help
Need a tweak or update? Here’s what to do:
We’re just a message away if you need help.
✨ Summary
Your AI employee handles communication, bookings, and lead qualification automatically.
It works across SMS, chat, Facebook, and Instagram DMs.
You control the content. We train it with your tone, brand, and services.
It’s easy to update, and our team helps keep it evolving.